Do you have questions about ordering prescription medications online through ViaMedic? For your convenience, we have gathered the answers to the most frequently asked questions about our products, ordering online, payment information, and details about shipping. Ifyou don’t see your question listed here, or if you need further clarification about any topic, please feel free to contact a member of our customer support team for immediate assistance.
Your privacy is important to us, which is why we protect customer information using Secure Socket Layer (SSL) and advanced data encryption. All personal information is kept in a secure database with restricted permissions – the physician handling your case is the only person who can gain access to your confidential medical history. Our customer service team can only view your basic information, which includes your name, address, and contact number. We will never share any of your information with a third party, unless required by law.
At ViaMedic, we use telemedicine and online medical consultations to increase access to medications and health care. Telemedicine is popular among patients looking for an affordable and convenient way to address common health concerns. You won’t be required to visit your doctor for a physical examination. Instead, we will send you a secure online medical questionnaire that will be reviewed by a US-licensed physician. For your safety, we do ask about your last physical examination before dispensing your medication. An online medical consultation is a great choice for patients seeking treatment for non-life threatening conditions – including male impotence and hair loss – since these conditions typically don’t necessitate an immediate visit to your doctor’s office.Our company has been using telemedicine to improve healthcare delivery since 1998. We are dedicated to our patients and strive to meet and exceed all regulations pertaining to telemedicine. We only work with US-licensed physicians and pharmacists that dispense authentic, FDA-approved medications. In some cases, international orders are filled through one of our licensed partner pharmacies outside the US. However, you can always be assured that you are receiving brand-name medications manufactured in the United States. In fact, every pill we sell is purchased through a reputable pharmaceutical wholesaler located in the US, or obtained directly from the manufacturer. That means that when you order from ViaMedic, you’re getting the exact same medication you could get at your local pharmacy.
To prevent fraud, every manufacturer prints a lot number on the bottle or packaging. To verify that you received authentic, FDA-approved medication, you may call the manufacturer to find out when the product you received was made, the location of the manufacturing facility, and you can confirm the expiration date. Also, feel free to contact us directly at 1-800-990-9681 – ext 450 with questions about your medication.
We don’t recommend ordering your medications from companies located outside the US. While these pills are advertised as “generic” versions of FDA-approved medications, there is actually very little quality oversight required in foreign countries. Therefore, these counterfeit pills could contain harmful ingredients – or no active ingredients at all. That’s why it’s important to choose your online pharmacy carefully.
We are always adding new medications to our inventory, in order to better serve our customers. Please view our product page to see a list of prescription medications available through ViaMedic. Our US-licensed physicians and pharmacists specialize in male impotence, hair loss, weight loss, smoking cessation, flu prevention, allergies, skin care, and digestion problems.
Immediately after placing your order, a US-licensed doctor will review your medical information. In some instances, the physician might need more information. If that’s the case, we will contact you. If the physician approves your order, it will be sent to the pharmacy. A US-licensed pharmacist will dispense your medication and ship it via FedEx or USPS. Inside the package, your pharmacist will include a copy of your prescription, the receipt for your order, and documentation that includes important information about your medication. If you have questions about your medication, the included contact details will allow you to contact the pharmacy directly.
Currently, we cannot accommodate prescription transfers to another pharmacy. Our prescriptions are issued by physicians associated with our website, so they do not include refills that can be picked up at a different pharmacy. However, at ViaMedic, we do process refills for the same medication at our online pharmacy at no additional cost.
We never charge additional fees – period. There are no consultation fees, processing fees, or extra charges of any kind associated with your order. We clearly lay out the full cost of your medication and we only bill you for the medications that are shipped. Our pricing structure is completely transparent, so you can be sure that you will never encounter hidden charges when ordering medications online at ViaMedic.
When we say we don’t charge additional fees, we mean it. That includes membership fees. When you create an account, you become a member of our website at no additional cost. With your free membership, you can take advantage of special promotions, order tracking, and our easy refill process. No yearly or monthly dues required.
We know that our customers want to receive their medications in a timely manner. For that reason, our policy is to ship every order within 24 hours. Orders placed before 3PM Mountain Standard Time are typically shipped the same day, unless we need to request more information. Other issues can cause delays, including incorrect address information, missing contact information, or incorrect postal codes. Additional communication between patient and doctor or patient and pharmacist regarding medical issues can cause delays in some cases. Same-day shipping is our goal, but it cannot be guaranteed.
If you place your order before 3PM Mountain Standard Time, and you’d like to receive your medication the next day, contact one of our customer service representatives immediately after placing your order. Before we ship your medication, we will need to verify your online order. By contacting us first, it will expedite the process and help us ship your medication quickly.
We offer several shipping options for our customers, including overnight, 2-day, and Priority Mail (3-5 days). It’s important to note that expressshipping is based on the time when the carrier picks up your package; it is not calculated based on when you placed your online order. Carriers do not operate on Sundays or holidays, so your package cannot be picked up or delivered on those days.
Yes, we deliver medications to PO boxes and military (APO/FPO) addresses. If you’d like to receive your order at a PO Box, we will ship your order via USPS Priority Mail for delivery in 3 to 5 business days.
If you’d like to receive your order at an APO/FPO address, we will ship your order via USPS Military Mail for delivery in 3 to 7 days. However, you should allow up to 2 weeks, particularly if you will be receiving your order overseas.
A signature is required upon delivery. We obtain signatures for PO Box and APO/FPO shipments via postal service domestic return receipts.
Yes, if you are not available to sign for your package at your home or business, you can choose to pick it up at a FedEx shipping facility. If you need assistance, a member of our customer service team can help you find a nearby FedEx shipping facility. Alternatively, you can find the nearest facility online at www.FedEx.com by typing in your zip code. When selecting a location, be sure to choose a “hold-at” facility or a FedEx Office/FedEx Kinkos location. FedEx will hold your package for up to 7 days.
Yes, ViaMedic ships to Canada and European countries. If you are located in Canada, your order will be shipped from a licensed Canadian facility. If you are located in Europe, your order will be shipped from a licensed facility in the EU. Currently, we do not ship to Mexico or Australia. When placing international orders, you must locate the appropriate country code, since the pricing and shipping details vary by location. View the list of Countries ViaMedic ships to here.
Yes, all medications require the signature of a person 18 years of age or older. Therefore, an adult must be available to sign for the package at the time of delivery. If you are not available to provide your signature, you can pick your package up at a FedEx shipping facility or at your local Post Office.
Yes, we understand that privacy is important to our customers. Your medication will arrive in a discreet package that does not indicate the contents. For your protection, we do not include an invoice or packing slip on the outside of our packages.
Yes, if you would like to cancel your order before shipment, please call 1-800-551-0361. Once your order has shipped, there is no way to cancel your order.
When your order ships, we will send you a tracking number. To use your number to view shipping, tracking, and delivery information, visit www.FedEx.com or www.usps.com and enter your tracking number in the box provided. If you have additional questions, please contact a customer service representative at 1-800-551-0361 for assistance.
If your package was shipped via USPS, your mail carrier will leave notice in your mailbox or attached to your door. The note will include instructions detailing how to pick up your package. USPS will hold packages for up to 14 business days. To locate your item, call 1-800-272-8777.
If your packages with shipped via FedEx, the carrier will attempt to deliver your package three times, so you will have more than one opportunity to receive your package. If you cannot receive your package for any reason, contact FedEx at 1-800-463-3339 to arrange for pickup at a FedEx shipping location near you.
If your medication is unopened, you can return it under specific circumstances, as long as your contact us within 24 hours of delivery. If your package was delivered to the wrong address, or if you did not receive the correct medication, contact a customer service representative for a return-confirmation approval number. When returning your item, it must be shipped in the original packaging with all the included paperwork. If you have questions about a return, please call us at 1-800-551-0361 for assistance.
Yes, if your package was shipped via FedEx, you can re-route your package for an additional $10 fee after your order has already shipped. This only applies to FedEx orders. USPS shipments cannot be re-routed after shipment. If your package was shipped via USPS, we will wait for the package to be returned before shipping it to the correct address.
Payment options include Visa, MasterCard, and American Express. If you prefer, you can also pay via money order. Your payment information will be kept 100% secure. See our Privacy and Security Policy for additional information.
If you’d like to pay using a money order, you can send it to the following address:
Viamedic (c/o - Secure Medical)
5801 S. McClintock Drive Suite 107
Tempe, AZ 85283
Your money order should contain the following information:
When you created your account, your email address became your username. If you know your username, you can retrieve your password by following these steps: