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faq

Frequently Asked Questions


Do you have questions about ordering prescription medications online through ViaMedic? For your convenience, we have gathered the answers to the most frequently asked questions about our products, ordering online, payment information, and details about shipping. Ifyou don’t see your question listed here, or if you need further clarification about any topic, please feel free to contact a member of our customer support team for immediate assistance.


Ordering Prescription Medications Online

No Processing or Membership Fees

Shipping Information

Payment Information

Accessing Your Account


Ordering Prescription Medications Online

Is it safe to purchase prescription medications online through ViaMedic? Ordering prescription medications online at ViaMedic.com is both safe and secure. ViaMedic is a US-based corporation that only works with US-licensed doctors and pharmacists. When you place your order, you can be assured that you will always receive authentic, FDA-approved medications produced in a US facility. While purchasing prescription medications from ViaMedic is 100% safe, we never recommend dealing with foreign companies that operate outside of the United States. In a majority of cases, these companies are selling counterfeit medications that could put your health at risk. Unscrupulous online pharmacies might say that they are selling “generic” versions of FDA-approved medications. However, it’s important to know that these counterfeit medications are illegal in the United States. Brand-name medications, including Viagra, are still protected by patent laws. As such, counterfeit medications are typically manufactured in countries that don’t have strong consumer protection laws. That means that there is no way to verify that the medication contains the specified ingredients. Never take a risk when it comes to your health and wellness. Only order prescription medications from a reputable, US-based online pharmacy like ViaMedic.com. http://www.viamedic.com/Content/image/Desktop/top.gif

Will my medical history and personal information be kept secure and confidential?

Your privacy is important to us, which is why we protect customer information using Secure Socket Layer (SSL) and advanced data encryption. All personal information is kept in a secure database with restricted permissions – the physician handling your case is the only person who can gain access to your confidential medical history. Our customer service team can only view your basic information, which includes your name, address, and contact number. We will never share any of your information with a third party, unless required by law.

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What is included in an online medical consultation?

At ViaMedic, we use telemedicine and online medical consultations to increase access to medications and health care. Telemedicine is popular among patients looking for an affordable and convenient way to address common health concerns. You won’t be required to visit your doctor for a physical examination. Instead, we will send you a secure online medical questionnaire that will be reviewed by a US-licensed physician. For your safety, we do ask about your last physical examination before dispensing your medication. An online medical consultation is a great choice for patients seeking treatment for non-life threatening conditions – including male impotence and hair loss – since these conditions typically don’t necessitate an immediate visit to your doctor’s office.

Our company has been using telemedicine to improve healthcare delivery since 1998. We are dedicated to our patients and strive to meet and exceed all regulations pertaining to telemedicine. We only work with US-licensed physicians and pharmacists that dispense authentic, FDA-approved medications. In some cases, international orders are filled through one of our licensed partner pharmacies outside the US. However, you can always be assured that you are receiving brand-name medications manufactured in the United States. In fact, every pill we sell is purchased through a reputable pharmaceutical wholesaler located in the US, or obtained directly from the manufacturer. That means that when you order from ViaMedic, you’re getting the exact same medication you could get at your local pharmacy. <http://www.viamedic.com/Content/image/Desktop/top.gif

How can I tell if I received authentic, FDA-approved medication?

To prevent fraud, every manufacturer prints a lot number on the bottle or packaging. To verify that you received authentic, FDA-approved medication, you may call the manufacturer to find out when the product you received was made, the location of the manufacturing facility, and you can confirm the expiration date. Also, feel free to contact us directly at 1-800-990-9681 – ext 450 with questions about your medication.

We don’t recommend ordering your medications from companies located outside the US. While these pills are advertised as “generic” versions of FDA-approved medications, there is actually very little quality oversight required in foreign countries. Therefore, these counterfeit pills could contain harmful ingredients – or no active ingredients at all. That’s why it’s important to choose your online pharmacy carefully.

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How many prescription medications do you offer online?

We are always adding new medications to our inventory, in order to better serve our customers. Please view our product page to see a list of prescription medications available through ViaMedic. Our US-licensed physicians and pharmacists specialize in male impotence, hair loss, weight loss, smoking cessation, flu prevention, allergies, skin care, and digestion problems.

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How do I order prescription medications online at ViaMedic?

You can order your medication online at ViaMedic in 5 easy steps:
  1. Find the Medication You’re Interested In
    1. Look for our list of prescription medications in the top-left section of our homepage.
    2. You can see the price list by following the “Product Pricing” link in the top-left section of our homepage.
    3. When you find the right item, add it to your shopping cart.
    4. If you’re interested in more than one medication, you may add it to your shopping cart at the same time.
  2. Create Your Account
    1. If you’re a new customer, simply fill out the form on the patient contact information page.
    2. It’s important to include all the requested information, including a working email address, so that you may receive your order confirmation and special discount offers.
    3. You can use your account to track the status of your order and manage your profile information.
  3. Complete the Medical Questionnaire
    1. Complete the medical questionnaire to the best of your ability. Your physician will use this information to determine if it’s safe for you to take the requested medication.
    2. ViaMedic provides your medical consultation free of charge.
  4. Ordering a Refill
    1. When you’re ready for a refill, log in to your existing account. If you need assistance, call a member of our customer support team at 1-800-551-0361 for technical support. You may also call 1-800-551-0361 to place your order over the phone. Our customer support representatives are available Monday to Wednesday, 6AM to 8PM; Thursday to Friday, 6AM to 7PM; Saturday 7AM to 5PM; and Sunday 9AM to 4PM - Mountain Standard Time.
  5. Payment Options
    1. You can pay for your order using Visa, MasterCard, or American Express.
    2. If you prefer, you may also use a money order.
    3. ViaMedic is PCI-compliant. Your information will be kept secure using top-notch encryption software.
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Do I need a prescription to order medications online?

Yes, you will need a prescription to order FDA-approved medications at ViaMedic. For your convenience, we provide you with two possible options: 1. If you do not already have a prescription, we will connect you with a US-licensed doctor. After reviewing the answers provided in your medical questionnaire, the physician can determine if it’s safe for you to take the requested medication. At ViaMedic, we provide this service free of charge. 2. For customers that already have a valid prescription, you will be asked to fill out the medical questionnaire, and then fax your prescription information to 480-505-5727. We also accept prescription information via email. http://www.viamedic.com/content/image/desktop/top.gif

How do you verify patient identity?

We use IDology’s ExpectID® to verify the age and address information provided by our customers. ExpectID® utilizes a patent-pending algorithm to access public record data before returning a positive identification. We offer this service to protect your identity while keeping your sensitive information secure. As part of the verification process, one of our customer services representatives will call you to confirm that you placed an order online. http://www.viamedic.com/content/image/desktop/top.gif

What can I expect after placing my order?

Immediately after placing your order, a US-licensed doctor will review your medical information. In some instances, the physician might need more information. If that’s the case, we will contact you. If the physician approves your order, it will be sent to the pharmacy. A US-licensed pharmacist will dispense your medication and ship it via FedEx or USPS. Inside the package, your pharmacist will include a copy of your prescription, the receipt for your order, and documentation that includes important information about your medication. If you have questions about your medication, the included contact details will allow you to contact the pharmacy directly.

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Will I be able to transfer my prescription to a different pharmacy?

Currently, we cannot accommodate prescription transfers to another pharmacy. Our prescriptions are issued by physicians associated with our website, so they do not include refills that can be picked up at a different pharmacy. However, at ViaMedic, we do process refills for the same medication at our online pharmacy at no additional cost.

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No Additional Fees

Are there any additional processing fees associated with my order?

We never charge additional fees – period. There are no consultation fees, processing fees, or extra charges of any kind associated with your order. We clearly lay out the full cost of your medication and we only bill you for the medications that are shipped. Our pricing structure is completely transparent, so you can be sure that you will never encounter hidden charges when ordering medications online at ViaMedic.

Will I need to pay a membership fee to order medications online?

When we say we don’t charge additional fees, we mean it. That includes membership fees. When you create an account, you become a member of our website at no additional cost. With your free membership, you can take advantage of special promotions, order tracking, and our easy refill process. No yearly or monthly dues required.

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Shipping

How do you handle shipping?

We know that our customers want to receive their medications in a timely manner. For that reason, our policy is to ship every order within 24 hours. Orders placed before 3PM Mountain Standard Time are typically shipped the same day, unless we need to request more information. Other issues can cause delays, including incorrect address information, missing contact information, or incorrect postal codes. Additional communication between patient and doctor or patient and pharmacist regarding medical issues can cause delays in some cases. Same-day shipping is our goal, but it cannot be guaranteed.

If you place your order before 3PM Mountain Standard Time, and you’d like to receive your medication the next day, contact one of our customer service representatives immediately after placing your order. Before we ship your medication, we will need to verify your online order. By contacting us first, it will expedite the process and help us ship your medication quickly.

We offer several shipping options for our customers, including overnight, 2-day, and Priority Mail (3-5 days). It’s important to note that expressshipping is based on the time when the carrier picks up your package; it is not calculated based on when you placed your online order. Carriers do not operate on Sundays or holidays, so your package cannot be picked up or delivered on those days.

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Will you ship medications to a PO Box or military(APO/FPO) address?

Yes, we deliver medications to PO boxes and military (APO/FPO) addresses. If you’d like to receive your order at a PO Box, we will ship your order via USPS Priority Mail for delivery in 3 to 5 business days.

If you’d like to receive your order at an APO/FPO address, we will ship your order via USPS Military Mail for delivery in 3 to 7 days. However, you should allow up to 2 weeks, particularly if you will be receiving your order overseas.

A signature is required upon delivery. We obtain signatures for PO Box and APO/FPO shipments via postal service domestic return receipts.

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Will I be able to receive my order at a FedEx shipping facility?

Yes, if you are not available to sign for your package at your home or business, you can choose to pick it up at a FedEx shipping facility. If you need assistance, a member of our customer service team can help you find a nearby FedEx shipping facility. Alternatively, you can find the nearest facility online at www.FedEx.com by typing in your zip code. When selecting a location, be sure to choose a “hold-at” facility or a FedEx Office/FedEx Kinkos location. FedEx will hold your package for up to 7 days.

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Do you ship to international locations?

Yes, ViaMedic ships to Canada and European countries. If you are located in Canada, your order will be shipped from a licensed Canadian facility. If you are located in Europe, your order will be shipped from a licensed facility in the EU. Currently, we do not ship to Mexico or Australia. When placing international orders, you must locate the appropriate country code, since the pricing and shipping details vary by location. View the list of Countries ViaMedic ships to here.

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Will I need to sign for my package upon delivery?

Yes, all medications require the signature of a person 18 years of age or older. Therefore, an adult must be available to sign for the package at the time of delivery. If you are not available to provide your signature, you can pick your package up at a FedEx shipping facility or at your local Post Office.

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Are the medications shipped with discreet packaging?

Yes, we understand that privacy is important to our customers. Your medication will arrive in a discreet package that does not indicate the contents. For your protection, we do not include an invoice or packing slip on the outside of our packages.

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Can I cancel my order before it is shipped?

Yes, if you would like to cancel your order before shipment, please call 1-800-551-0361. Once your order has shipped, there is no way to cancel your order.

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How can I track my order?

When your order ships, we will send you a tracking number. To use your number to view shipping, tracking, and delivery information, visit www.FedEx.com or www.usps.com and enter your tracking number in the box provided. If you have additional questions, please contact a customer service representative at 1-800-551-0361 for assistance.

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What happens if my package cannot be delivered?

If your package was shipped via USPS, your mail carrier will leave notice in your mailbox or attached to your door. The note will include instructions detailing how to pick up your package. USPS will hold packages for up to 14 business days. To locate your item, call 1-800-272-8777.

If your packages with shipped via FedEx, the carrier will attempt to deliver your package three times, so you will have more than one opportunity to receive your package. If you cannot receive your package for any reason, contact FedEx at 1-800-463-3339 to arrange for pickup at a FedEx shipping location near you.

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Can I return my order?

If your medication is unopened, you can return it under specific circumstances, as long as your contact us within 24 hours of delivery. If your package was delivered to the wrong address, or if you did not receive the correct medication, contact a customer service representative for a return-confirmation approval number. When returning your item, it must be shipped in the original packaging with all the included paperwork. If you have questions about a return, please call us at 1-800-551-0361 for assistance.

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Can I change the address once my package has shipped?

Yes, if your package was shipped via FedEx, you can re-route your package for an additional $10 fee after your order has already shipped. This only applies to FedEx orders. USPS shipments cannot be re-routed after shipment. If your package was shipped via USPS, we will wait for the package to be returned before shipping it to the correct address.

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Payment

How can I pay for my order?

Payment options include Visa, MasterCard, and American Express. If you prefer, you can also pay via money order. Your payment information will be kept 100% secure. See our Privacy and Security Policy for additional information.

Money Orders

If you’d like to pay using a money order, you can send it to the following address:

Viamedic (c/o - Secure Medical)
5801 S. McClintock Drive Suite 107
Tempe, AZ 85283

Your money order should contain the following information:

  • Payable to: Secure Medical.
  • The order ID and your phone number in the memo line.
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Log-In/Password Retrieval

What do I do if I lost my password?

When you created your account, your email address became your username. If you know your username, you can retrieve your password by following these steps:

  • Locate the account login box on our website.
  • Near the login box, you will see a link that says “Forgot Password.”
  • Click on the link and enter your username/email address.
  • We will send your password to that email address.
  • If you’re not sure which email address you used to create your account, call our customer service department. One of our representatives can reset your account by providing you with a temporary password.


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