Do you have questions about ordering prescription medications online through ViaMedic? For your convenience, we have gathered the answers to the most frequently asked questions about our products, ordering online, payment information, and details about shipping. Ifyou don’t see your question listed here, or if you need further clarification about any topic, please feel free to contact a member of our customer support team for immediate assistance.
Viamedic on provides name-brand prescription medications from top manufacturers like Pfizer, Bayer, Eli Lilly, GSK, Merck and more. Click Here to View the US pharmacy and shipping packaging information
Your privacy is important to us, which is why we protect customer information using Secure Socket Layer (SSL) and advanced data encryption. All personal information is kept in a secure database with restricted permissions – the physician handling your case is the only person who can gain access to your confidential medical history. Our customer service team can only view your basic information, which includes your name, address, and contact number. We will never share any of your information with a third party unless required by law.
As a part of the growing trend of telemedicine, online consultations utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather they complete the online medical questionnaire and one of our contracted licensed physicians will review the results with you during a HIPPA compliant video and or audio consult where you will be notified if you qualify for a prescription.
Upon approval, the doctor will submit the prescription to one of our VIPPS certified U.S. pharmacies for fulfillment and they ship your requested medication to you.
Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require an immediate physical exam.
If the prescription is approved, the physician will write it and send it to the pharmacy, where it will be filled by a state-licensed pharmacist and shipped to you via FedEx or the U.S. Postal Service.
Your package will include a copy of your prescription, a receipt, as well as documentation of the usage, dose and precautionary information for your medication. You will also receive contact information for the pharmacy in the case you have any questions after you receive your medication.
To prevent fraud, every manufacturer prints a lot number on the bottle or packaging. To verify that you received authentic, FDA-approved medication, you may call the manufacturer to find out when the product you received was made, the location of the manufacturing facility, and you can confirm the expiration date. Also, feel free to contact us directly at 1-800-990-9681 – ext 450 with questions about your medication.
We don’t recommend ordering your medications from companies located outside the US. While these pills are advertised as “generic” versions of FDA-approved medications, there is actually very little quality oversight required in foreign countries. Therefore, these counterfeit pills could contain harmful ingredients – or no active ingredients at all. That’s why it’s important to choose your online pharmacy carefully.
We are always adding new medications to our inventory, in order to better serve our customers. Please view our product page to see a list of prescription medications available through ViaMedic. Our US-licensed physicians and pharmacists specialize in male impotence, hair loss, weight loss, smoking cessation, flu prevention, allergies, skin care, and digestion problems.
Any new Customer placing their first order will require one of our State Licensed Physicians to review your medical history and provide you with an Audio or Video consultation depending on your State of residence. If you are a returning Patient and have been reviewed and approved by one of our Physicians in the past 365 days, you will not need to have another Audio or Video call with our Physician. All new and returning customer whose last order is more than 365 days old require a HIPAA compliant Video and or Audio consultation with one of our State Licensed Physicians before any medications can be shipped to you. All original prescriptions are valid for a period of 365 days and a Patient may reorder multiple times during this period.
eVisit works on almost all devices. You can use your iphone, android phone, ipad, tablet or desktop with webcam (at least 1.3 megapixels) and microphone (most webcams already have microphone built in). Click here for the iPhone app or click here for the Android app (links open in new window) and be ready to have a video visit on your smartphone or tablet. Or if you prefer to have a visit from your computer (which has a webcam), log in to your account and see a physician in minutes. You can also schedule an eVisit for a later date.
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States that require a HIPAA compliant Video Call with a State Licensed Physician:
We currently have Licensed Physicians in the following States to provide a HIPAA compliant Video Call. HI, IL, ME, NM, NC and WA
States that require a HIPAA compliant Audio Call with a State Licensed Physician:
We currently have Licensed Physicians in the following States to provide a HIPAA compliant Audio Call. AZ, CA, CT, FL, GA, IN, KS, KY, MI, MO, NJ, NY, ND, PA, SD, TN, TX, UT, VA and WI.
We are happy to accept HSA, FSA or other types of insurance cards. These cards must have a Visa or MasterCard logo on the front of the card. However, each card issuer has their own rules of use that we do not control. Should you choose to use that card and your issuer then declines our authorization request, we will contact you to discuss other payment options. We will be happy to generate a detailed invoice for you to submit to your insurance company for reimbursement. We suggest that you first call your insurance provider to ensure that they do, in fact, cover the product you wish to order.
Viamedic contracts with a VIPPS licensed USA pharmacy. All information about this pharmacy will be in your package at the time of receiving the package. If this information is missing from your package please call us immediately.
We never charge additional fees – period. There are no consultation fees, processing fees, or extra charges of any kind associated with your order. We clearly lay out the full cost of your medication and we only bill you for the medications that are shipped. Our pricing structure is completely transparent, so you can be sure that you will never encounter hidden charges when ordering medications online at ViaMedic.
When we say we don’t charge additional fees, we mean it. That includes membership fees. When you create an account, you become a member of our website at no additional cost. With your free membership, you can take advantage of special promotions, order tracking, and our easy refill process. No yearly or monthly dues required.
We know that our customers want to receive their medications in a timely manner. For that reason, our policy is to ship every order within 24 hours. Orders placed before 3PM Mountain Standard Time are typically shipped the same day, unless we need to request more information. Other issues can cause delays, including incorrect address information, missing contact information, or incorrect postal codes. Additional communication between patient and doctor or patient and pharmacist regarding medical issues can cause delays in some cases. Same-day shipping is our goal, but it cannot be guaranteed.
If you place your order before 3PM Mountain Standard Time, and you’d like to receive your medication the next day, contact one of our customer service representatives immediately after placing your order. Before we ship your medication, we will need to verify your online order. By contacting us first, it will expedite the process and help us ship your medication quickly.
We offer several shipping options for our customers, including overnight, 2-day, and Priority Mail (3-5 days). It’s important to note that expressshipping is based on the time when the carrier picks up your package; it is not calculated based on when you placed your online order. Carriers do not operate on Sundays or holidays, so your package cannot be picked up or delivered on those days.
No, Not at this time.
Yes, if you are not available to sign for your package at your home or business, you can choose to pick it up at a FedEx shipping facility. If you need assistance, a member of our customer service team can help you find a nearby FedEx shipping facility. Alternatively, you can find the nearest facility online at www.FedEx.com by typing in your zip code. When selecting a location, be sure to choose a “hold-at” facility or a FedEx Office/FedEx Kinkos location. FedEx will hold your package for up to 7 days.
No, ViaMedic only ships to the US.
Yes, all medications require the signature of a person 18 years of age or older. Therefore, an adult must be available to sign for the package at the time of delivery. If you are not available to provide your signature, you can pick your package up at a FedEx shipping facility or at your local Post Office.
Yes, we understand that privacy is important to our customers. Your medication will arrive in a discreet package that does not indicate the contents. For your protection, we do not include an invoice or packing slip on the outside of our packages.
Yes, if you would like to cancel your order before shipment, please call 1-800-551-0361. Once your order has shipped, there is no way to cancel your order.
When your order ships, we will send you a tracking number. To use your number to view shipping, tracking, and delivery information, visit www.FedEx.com or www.usps.com and enter your tracking number in the box provided. If you have additional questions, please contact a customer service representative at 1-800-551-0361 for assistance.
If your package was shipped via USPS, your mail carrier will leave notice in your mailbox or attached to your door. The note will include instructions detailing how to pick up your package. USPS will hold packages for up to 14 business days. To locate your item, call 1-800-272-8777.
If your packages with shipped via FedEx, the carrier will attempt to deliver your package three times, so you will have more than one opportunity to receive your package. If you cannot receive your package for any reason, contact FedEx at 1-800-463-3339 to arrange for pickup at a FedEx shipping location near you.
If your medication is unopened, you can return it under specific circumstances, as long as your contact us within 24 hours of delivery. If your package was delivered to the wrong address, or if you did not receive the correct medication, contact a customer service representative for a return-confirmation approval number. When returning your item, it must be shipped in the original packaging with all the included paperwork. If you have questions about a return, please call us at 1-800-551-0361 for assistance.
Yes, if your package was shipped via FedEx, you can re-route your package for an additional $10 fee after your order has already shipped. This only applies to FedEx orders. USPS shipments cannot be re-routed after shipment. If your package was shipped via USPS, we will wait for the package to be returned before shipping it to the correct address.
Payment options include Visa, MasterCard, and American Express. If you prefer, you can also pay via money order. Your payment information will be kept 100% secure. The transaction on your billing statement may appear as Secure Medical or Viamedic.com. Your Card will not be billed or processed under any other name. Please call 480-505-5735 if you have any questions about your purchase. See our Privacy and Security Policy for additional information.
If you’d like to pay using a money order, you can send it to the following address:
Viamedic (c/o - Secure Medical)
5801 S. McClintock Drive Suite 107
Tempe, AZ 85283
Your money order should contain the following information:
When you created your account, your email address became your username. If you know your username, you can retrieve your password by following these steps: